Multi-Unit Restaurant & Hospitality Leadership
Fractional Leadership & Operational Systems for Multi-Unit Groups
Built for operators who need clarity, control, and confidence as they scale. We bring senior-level leadership, operational discipline, and financial clarity — without adding unnecessary executive overhead.
Senior executive leadership — operational and financial — embedded directly in your business. Accountable for outcomes, not just recommendations.
Most multi-unit groups don't fail because of food, brand, or effort
Where Are You Feeling the Most Pressure?
Growth exposes structural weaknesses that weren't visible at smaller scale. Select the area most relevant to your business.
- Different standards by location or shift
- Managers interpreting instead of executing
- Owners still solving day-to-day problems
- Inconsistent guest experience
- Firefighting instead of leading
- Margin erosion without clear explanation
- Labor and cost decisions made reactively
- Limited forecasting or forward visibility
- Increasing investor / lender pressure
- Financial reports that don't drive action
- Knowledge trapped in people, not systems
- Inconsistent training and onboarding
- SOPs that exist but aren't followed
- Culture dilution as you add locations
- Growth that feels risky instead of repeatable
- No senior financial leader overseeing the P&L
- Investor or lender conversations feel uncomfortable
- Cash flow and forecasting are reactive, not modeled
- Finance reports exist but don't drive decisions
- Preparing for refinancing, exit, or expansion
Why this approach works
Multi-Unit Businesses Don't Struggle From Lack of Effort
"They struggle from lack of clarity at scale. We don't chase symptoms. We identify root constraints, align leadership, and build systems that allow performance to repeat."
We embed with your leadership team, take ownership of execution, and stay involved long enough to make change stick. Unlike a consultant who delivers recommendations and leaves, we implement and stay until execution works.
The principals behind the work
Senior-Led. Embedded. Accountable.
Every engagement is led by one of our two principals — not delegated to a junior team. You work directly with the person who has done this work before.
Four paths — one starting point
How We Deliver Leadership
Each path is delivered by a dedicated brand within TDPHG. The right path depends on where your business is today — and where you need it to go.
Fractional COO Leadership That Scales With Your Business
Embedded, executive-level operations leadership designed specifically for multi-unit restaurant and hospitality groups. We create consistency, accountability, and operational control across every location.
You may be experiencing
- Each location runs slightly differently
- Managers interpret standards instead of executing them
- Owners still deeply involved in day-to-day decisions
- Performance varies by shift, team, or location
- Growth feels chaotic instead of controlled
These are not people problems. They are structure and leadership capacity problems.
Explore Operational LeadershipWhat a Fractional COO Delivers
- Operational playbooks & SOP architecture
- Team training & leader coaching
- KPI dashboards & operating rhythm
- P&L ownership and margin protection
- Tech alignment and reporting clarity
- Reduced owner dependency & clear decision rights
Best for restaurant groups with 3+ locations, founder-led operators, and teams preparing to scale or professionalize.
Fractional COO + CFO Leadership That Covers Both Sides of the Equation
Most fractional firms give you one or the other. The Double Platinum Hospitality Group provides both — Mark Moeller on operational execution and Michael Ross on financial clarity, working from the same playbook and embedded in your business together.
Mark Moeller — COO
| Michael Ross — CFO
Senior-led. Embedded. Working together on your
business.
COO — Mark addresses
- Execution variance and inconsistency between locations
- Managers interpreting instead of executing standards
- Owners still the operational glue — can't step back
CFO — Michael addresses
- Margins drifting without a clear explanation
- Labor decisions made reactively, not modeled
- Investor or lender conversations that feel uncomfortable
What COO + CFO Leadership Delivers
- Operational consistency across every location
- Financial visibility and margin protection
- SOPs, accountability, and training that hold at scale
- Labor and cost control tied to operational reality
- Investor-grade reporting and confident storytelling
- A guest experience that delivers consistently
Best for groups with 3+ locations facing both operational strain and financial pressure — and needing both solved together.
Operational Infrastructure Built to Make Performance Repeatable
Without systems, every new unit multiplies risk. We help multi-unit restaurant groups design and implement the operational infrastructure required to scale with confidence.
You may be experiencing
- SOPs exist but aren't adopted or followed
- Training varies by location or manager
- Knowledge is trapped in people, not systems
- Culture weakens with each new location
- Execution depends on "who's working"
These issues compound quickly as scale increases.
Explore Systems & InfrastructureWhat Systems & Infrastructure Delivers
- Scalable SOPs and operational playbooks
- Training systems and onboarding frameworks
- Guest experience standards across all locations
- Accountability structures for managers
- Cost control through buying program structure
- Technology and reporting clarity
Best for groups preparing to scale from 2–6+ locations, founder-led brands building first real infrastructure.
Fractional CFO Leadership That Brings Financial Clarity to Multi-Unit Operations
Michael Ross brings Wall Street-level financial rigor and strategic leadership directly to your hospitality P&L — investor-grade reporting, margin visibility, and financial forecasting tied to operational reality. Without the cost or commitment of a full-time CFO.
Michael Ross —
Fractional CFO
Former Global CFO, Morgan
Stanley · VP / Leadership, MSCI & JPMorgan
You may be experiencing
- Margins eroding without a clear explanation
- Labor and cost decisions made reactively, not modeled
- Investor or lender conversations that feel uncomfortable
- Financial reports that exist but don't drive decisions
- Preparing for growth, refinancing, or exit without clear numbers
What Fractional CFO Leadership Delivers
- Financial models and forecasts tied to operational reality
- Improved margin visibility and unit-level performance
- Labor and cost control discipline
- Investor-grade credibility and reporting
- Preparation for growth, refinancing, or exit
- Financial data translated into actionable decisions
Best for investor-backed or investor-adjacent businesses preparing for growth, refinancing, or exit.
Who we work best with
Our Work Is Designed for Businesses Where the Stakes Are Real
We partner with
- Restaurant and hospitality groups with 3+ locations
- Founder-led or investor-backed organizations
- Operators facing growth pressure, margin drift, or leadership strain
- Groups preparing for expansion, refinancing, or operational reset
- Teams preparing to scale or professionalize operations
- Investors / private equity with underperforming assets
We are not the right fit for
- Single-unit operators
- Concept-stage businesses
- Owners looking for tactical tips or free advice
- Operators unwilling to change how decisions are made
- Businesses expecting systems without accountability